Shipping policy

Shipping

 

Do you ship pre-releases on the day of release?

We aim to ship pre-releases to arrive on (or slightly before) the day of release, but this is not something we are able to guarantee, due to a number of variable circumstances. Rest assured we will get your record out to you as soon as possible.

When will you ship my item?

Delivery will be made as soon as possible after your order has been accepted, depending on release date, stock availability, and may be affected by busy times of year. We aim to get things out to you as soon as possible. You will receive a notification email once your item has been charged and shipped.

 

 

Where's my order?

For domestic packages the time frame once shipped is 2-3 working days for second class. These are guidelines given by Royal Mail and are not guaranteed. We do not offer a guaranteed next day service. Once shipped, we must allow 15 working days for UK deliveries (30 working days for international deliveries) though we would obviously hope that you receive your order long before then. After this time frame we can then claim for lost packages. 

 

Import taxes, duties and customs charges

All orders are shipped from the United Kingdom. For deliveries outside the UK, your order may be subject to import taxes, customs duties and a carrier handling fee charged by the authorities in your country. These charges are set by your local customs authority and are not included in the price you pay at checkout. 

You are the importer of record and are responsible for paying any such charges before your parcel can be delivered. We are unable to calculate these in advance or refund them.

If a parcel is refused or returned to us because import charges were not paid, we will refund the price of the goods less our outbound and return shipping costs.